255 lines
10 KiB
PHP
255 lines
10 KiB
PHP
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<?php
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namespace app\common\service;
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use app\api\controller\AutomaticAssign;
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use app\api\controller\AccountController;
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use think\Db;
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use think\facade\Log;
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/**
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* 好友迁移服务类
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* 负责处理好友在不同账号之间的迁移逻辑
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*/
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class FriendTransferService
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{
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/**
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* 迁移好友到其他账号
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* @param int $wechatFriendId 微信好友ID
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* @param int $currentAccountId 当前账号ID
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* @param string $reason 迁移原因
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* @return array ['success' => bool, 'message' => string, 'toAccountId' => int|null]
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*/
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public function transferFriend($wechatFriendId, $currentAccountId, $reason = '')
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{
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try {
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// 获取好友信息
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$friend = Db::table('s2_wechat_friend')->where('id', $wechatFriendId)->find();
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if (empty($friend)) {
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return [
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'success' => false,
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'message' => '好友不存在',
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'toAccountId' => null
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];
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}
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// 获取当前账号的部门信息
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$accountData = Db::table('s2_company_account')->where('id', $currentAccountId)->find();
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if (empty($accountData)) {
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return [
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'success' => false,
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'message' => '当前账号不存在',
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'toAccountId' => null
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];
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}
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// 获取同部门的在线账号列表
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$accountController = new AccountController();
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$accountController->getlist([
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'pageIndex' => 0,
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'pageSize' => 100,
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'departmentId' => $accountData['departmentId']
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]);
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$accountIds = Db::table('s2_company_account')
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->where([
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'departmentId' => $accountData['departmentId'],
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'alive' => 1
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])
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->column('id');
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if (empty($accountIds)) {
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return [
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'success' => false,
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'message' => '没有可用的在线账号',
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'toAccountId' => null
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];
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}
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// 如果好友当前账号不在可用账号列表中，或者需要迁移到其他账号
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$needTransfer = !in_array($friend['accountId'], $accountIds);
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// 如果需要迁移，选择目标账号
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if ($needTransfer || $currentAccountId != $friend['accountId']) {
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// 排除当前账号，选择其他账号
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$availableAccountIds = array_filter($accountIds, function($id) use ($currentAccountId) {
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return $id != $currentAccountId;
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});
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if (empty($availableAccountIds)) {
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return [
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'success' => false,
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'message' => '没有其他可用的在线账号',
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'toAccountId' => null
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];
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}
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// 随机选择一个账号
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$availableAccountIds = array_values($availableAccountIds);
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$randomKey = array_rand($availableAccountIds, 1);
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$toAccountId = $availableAccountIds[$randomKey];
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// 获取目标账号信息
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$toAccountData = Db::table('s2_company_account')->where('id', $toAccountId)->find();
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if (empty($toAccountData)) {
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return [
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'success' => false,
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'message' => '目标账号不存在',
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'toAccountId' => null
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];
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}
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// 执行迁移
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$automaticAssign = new AutomaticAssign();
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$result = $automaticAssign->allotWechatFriend([
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'wechatFriendId' => $wechatFriendId,
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'toAccountId' => $toAccountId
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], true);
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$resultData = json_decode($result, true);
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if (isset($resultData['code']) && $resultData['code'] == 200) {
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// 更新好友的账号信息
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Db::table('s2_wechat_friend')
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->where('id', $wechatFriendId)
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->update([
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'accountId' => $toAccountId,
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'accountUserName' => $toAccountData['userName'],
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'accountRealName' => $toAccountData['realName'],
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'accountNickname' => $toAccountData['nickname'],
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]);
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$logMessage = "好友迁移成功：好友ID={$wechatFriendId}，从账号{$currentAccountId}迁移到账号{$toAccountId}";
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if (!empty($reason)) {
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$logMessage .= "，原因：{$reason}";
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}
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Log::info($logMessage);
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return [
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'success' => true,
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'message' => '好友迁移成功',
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'toAccountId' => $toAccountId
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];
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} else {
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$errorMsg = isset($resultData['msg']) ? $resultData['msg'] : '迁移失败';
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Log::error("好友迁移失败：好友ID={$wechatFriendId}，错误：{$errorMsg}");
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return [
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'success' => false,
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'message' => $errorMsg,
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'toAccountId' => null
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];
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}
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}
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return [
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'success' => true,
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'message' => '好友已在正确的账号上，无需迁移',
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'toAccountId' => $friend['accountId']
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];
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} catch (\Exception $e) {
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Log::error("好友迁移异常：好友ID={$wechatFriendId}，错误：" . $e->getMessage());
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return [
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'success' => false,
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'message' => '迁移异常：' . $e->getMessage(),
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'toAccountId' => null
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];
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}
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}
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/**
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* 检查并迁移未读或未回复的好友
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* @param int $unreadMinutes 未读分钟数，默认30分钟
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* @return array ['total' => int, 'transferred' => int, 'failed' => int]
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*/
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public function checkAndTransferUnreadOrUnrepliedFriends($unreadMinutes = 30)
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{
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$total = 0;
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$transferred = 0;
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$failed = 0;
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try {
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$timeThreshold = time() - ($unreadMinutes * 60);
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// 查询需要迁移的好友
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// 条件：最后一条消息是用户发送的消息（isSend=0），且超过指定分钟数，且客服在这之后没有回复
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// 即：用户发送了消息，但客服超过30分钟没有回复，需要迁移给其他客服处理
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// 使用子查询找到每个好友的最后一条消息
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// SQL逻辑说明：
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// 1. 找到每个好友的最后一条消息（通过MAX(id)）
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// 2. 最后一条消息必须是用户发送的（isSend=0，即客服接收的消息）
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// 3. 这条消息的时间超过30分钟前（wm.wechatTime <= timeThreshold）
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// 4. 在这条用户消息之后，客服没有发送任何回复（NOT EXISTS isSend=1的消息）
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// 5. 满足以上条件的好友，说明客服超过30分钟未回复，需要迁移给其他客服
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$sql = "
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SELECT DISTINCT
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wf.id as friendId,
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wf.accountId,
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wm.wechatAccountId,
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wm.wechatTime,
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wm.id as lastMessageId
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FROM s2_wechat_friend wf
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INNER JOIN (
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SELECT wechatFriendId, MAX(id) as maxId
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FROM s2_wechat_message
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WHERE type = 1
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GROUP BY wechatFriendId
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) last_msg ON wf.id = last_msg.wechatFriendId
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INNER JOIN s2_wechat_message wm ON wm.id = last_msg.maxId
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WHERE wf.isDeleted = 0
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AND wm.type = 1
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AND wm.isSend = 0 -- 最后一条消息是用户发送的（客服接收的）
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AND wm.wechatTime <= ? -- 超过指定时间（默认30分钟）
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AND NOT EXISTS (
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-- 检查在这条用户消息之后，是否有客服的回复
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SELECT 1
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FROM s2_wechat_message
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WHERE wechatFriendId = wf.id
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AND type = 1
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AND isSend = 1 -- 客服发送的消息
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AND wechatTime > wm.wechatTime -- 在用户消息之后
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)
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AND wf.accountId IS NOT NULL
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";
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$friends = Db::query($sql, [$timeThreshold]);
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$total = count($friends);
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Log::info("开始检查未读/未回复好友，共找到 {$total} 个需要迁移的好友");
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foreach ($friends as $friend) {
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$result = $this->transferFriend(
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$friend['friendId'],
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$friend['accountId'],
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"消息未读或未回复超过{$unreadMinutes}分钟"
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);
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if ($result['success']) {
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$transferred++;
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} else {
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$failed++;
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Log::warning("好友迁移失败：好友ID={$friend['friendId']}，原因：{$result['message']}");
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}
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}
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Log::info("未读/未回复好友迁移完成：总计{$total}，成功{$transferred}，失败{$failed}");
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return [
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'total' => $total,
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'transferred' => $transferred,
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'failed' => $failed
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];
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} catch (\Exception $e) {
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Log::error("检查未读/未回复好友异常：" . $e->getMessage());
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return [
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'total' => $total,
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'transferred' => $transferred,
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'failed' => $failed
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];
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}
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}
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}
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