request->header('authorization', $this->authorization)); if (empty($authorization)) { if ($isInner) { return json_encode(['code' => 500, 'msg' => '缺少授权信息']); } else { return errorJson('缺少授权信息'); } } try { // 设置请求头 $headerData = ['client:system']; $header = setHeader($headerData, $authorization, 'plain'); // 发送请求获取所有分配规则 $result = requestCurl($this->baseUrl . 'api/AllotRule/all', [], 'GET', $header); $response = handleApiResponse($result); // 保存数据到数据库 if (!empty($response)) { AllotRuleModel::where('1=1')->update(['isDel' => 1]); foreach ($response as $item) { $this->saveAllotRule($item); } } if ($isInner) { return json_encode(['code' => 200, 'msg' => 'success', 'data' => $response]); } else { return successJson($response); } } catch (\Exception $e) { if ($isInner) { return json_encode(['code' => 500, 'msg' => '获取分配规则失败:' . $e->getMessage()]); } else { return errorJson('获取分配规则失败:' . $e->getMessage()); } } } /** * 手动触发分配规则同步任务 * @return \think\response\Json */ public function startJob() { try { $data = [ 'time' => time() ]; // 添加到队列,设置任务名为 allotrule_list $isSuccess = Queue::push(AllotRuleListJob::class, $data, 'allotrule_list'); if ($isSuccess !== false) { return successJson([], '分配规则同步任务已添加到队列'); } else { return errorJson('添加分配规则同步任务到队列失败'); } } catch (\Exception $e) { return errorJson('触发分配规则同步任务失败:' . $e->getMessage()); } } /************************************ * 分配规则CRUD操作方法 ************************************/ /** * 创建分配规则 * @param array $data 请求数据 * @param bool $isInner 是否为内部调用 * @return \think\response\Json */ public function createRule($data = [], $isInner = false) { // 获取授权token $authorization = trim($this->request->header('authorization', $this->authorization)); if (empty($authorization)) { if ($isInner) { return json_encode(['code' => 500, 'msg' => '缺少授权信息']); } else { return errorJson('缺少授权信息'); } } try { $wechatData = input('wechatData', '[]') ?: []; $priorityStrategy = input('priorityStrategy', '[]') ?: []; // 构建请求数据 $params = [ 'allotType' => input('allotType', 1), 'kefuRange' => input('kefuRange', 5), 'wechatRange' => input('wechatRange',3), 'kefuData' => input('kefuData', '[]') ?: [], 'wechatData' => $wechatData, 'labels' => input('labels', '[]') ?: [], 'priorityStrategy' => json_encode($priorityStrategy,256) ]; // 设置请求头 $headerData = ['client:system']; $header = setHeader($headerData, $authorization, 'json'); // 发送请求到微信接口 $result = requestCurl($this->baseUrl . 'api/AllotRule/new', $params, 'POST', $header, 'json'); if (empty($result)) { // 异步更新所有规则列表 AllotRuleModel::where('1=1')->update(['isDel' => 1]); $this->getAllRules(); $res = AllotRuleModel::where('isDel',0)->order('id','DESC')->find(); $res->departmentId = !empty($data['departmentId']) ? $data['departmentId'] : 0; $res->save(); return successJson($res, '创建分配规则成功'); } else { return errorJson($result); } } catch (\Exception $e) { return errorJson('创建分配规则失败:' . $e->getMessage()); } } /** * 更新分配规则 * @param array $data 请求数据 * @param bool $isInner 是否为内部调用 * @return \think\response\Json */ public function updateRule($data = [], $isInner = false) { // 获取授权token $authorization = trim($this->request->header('authorization', $this->authorization)); if (empty($authorization)) { return errorJson('缺少授权信息'); } try { // 获取请求参数 $id = !empty($data['id']) ? $data['id'] : input('id',0); if (empty($id)) { return errorJson('规则ID不能为空'); } $rule = AllotRuleModel::where('id', $id)->find(); if (empty($rule)) { return errorJson('规则不存在'); } // 构建请求数据 $params = [ 'id' => $id, 'tenantId' => $rule['tenantId'], 'allotType' => !empty($data['allotType']) ? $data['allotType'] : input('allotType',1), 'allotOnline' => !empty($data['allotOnline']) ? $data['allotOnline'] : input('allotOnline',false), 'kefuRange' => !empty($data['kefuRange']) ? $data['kefuRange'] : input('kefuRange',5), 'wechatRange' => !empty($data['wechatRange']) ? $data['wechatRange'] : input('wechatRange',3), 'kefuData' => !empty($data['kefuData']) ? $data['kefuData'] : input('kefuData',[]), 'wechatData' => !empty($data['wechatData']) ? $data['wechatData'] : input('wechatData',[]), 'labels' => !empty($data['labels']) ? $data['labels'] : input('labels',[]), 'priorityStrategy' => json_encode(!empty($data['priorityStrategy']) ? $data['priorityStrategy'] : input('priorityStrategy',[]),256), ]; // 设置请求头 $headerData = ['client:system']; $header = setHeader($headerData, $authorization, 'json'); // 发送请求到微信接口 $result = requestCurl($this->baseUrl . 'api/AllotRule/update', $params, 'PUT', $header, 'json'); if (empty($result)) { $this->getAllRules(); return successJson([], '更新分配规则成功'); } else { return errorJson($result); } } catch (\Exception $e) { return errorJson('更新分配规则失败:' . $e->getMessage()); } } /** * 删除分配规则 * @param array $data 请求数据 * @param bool $isInner 是否为内部调用 * @return \think\response\Json */ public function deleteRule($data = [], $isInner = false) { // 获取授权token $authorization = trim($this->request->header('authorization', $this->authorization)); if (empty($authorization)) { if ($isInner) { return json_encode(['code' => 500, 'msg' => '缺少授权信息']); } else { return errorJson('缺少授权信息'); } } try { // 获取请求参数 $id = !empty($data['id']) ? $data['id'] : input('id', 0); if (empty($id)) { return errorJson('规则ID不能为空'); } // 检查规则是否存在 $rule = AllotRuleModel::where('id', $id)->find(); if (empty($rule)) { return errorJson('规则不存在'); } // 设置请求头 $headerData = ['client:system']; $header = setHeader($headerData, $authorization, 'plain'); // 发送请求到微信接口 $result = requestCurl($this->baseUrl . 'api/AllotRule/delete?id=' . $id, [], 'DELETE', $header); $response = handleApiResponse($result); if (empty($response)) { // 删除成功,同步本地数据库 AllotRuleModel::where('id', $id)->update(['isDel' => 1]); return successJson([], '删除分配规则成功'); } else { return errorJson($response); } } catch (\Exception $e) { return errorJson('删除分配规则失败:' . $e->getMessage()); } } /************************************ * 数据查询相关方法 ************************************/ /** * 自动创建分配规则 * 根据今日新增微信账号自动创建或更新分配规则 * @param array $data 请求数据 * @param bool $isInner 是否为内部调用 * @return \think\response\Json|string */ public function autoCreateAllotRules($data = [], $isInner = false) { try { // 获取今天的开始时间和结束时间 $todayStart = strtotime(date('Y-m-d 00:00:00')); $todayEnd = strtotime(date('Y-m-d 23:59:59')); // 查询今天新增的微信账号 $newAccounts = Db::table('s2_wechat_account') ->alias('wa') ->join(['s2_company_account' => 'ca'], 'wa.deviceAccountId = ca.id', 'LEFT') ->field([ 'wa.id', 'wa.wechatId', 'wa.nickname', 'wa.deviceAccountId', 'wa.alias', 'wa.createTime', 'ca.departmentId', ]) ->where('wa.createTime', 'BETWEEN', [$todayStart, $todayEnd]) ->where('wa.isDeleted', 0) ->order('wa.createTime', 'DESC') ->select(); // 没有今日新增微信账号,直接返回 if (empty($newAccounts)) { $result = ['code' => 200, 'msg' => '没有今日新增微信账号,无需创建分配规则', 'data' => []]; return $isInner ? json_encode($result) : successJson([], '没有今日新增微信账号,无需创建分配规则'); } // 获取所有分配规则 foreach ($newAccounts as $key => $value) { $rules = AllotRuleModel::where(['departmentId' => $value['departmentId'],'isDel' => 0])->order('id','DESC')->find(); if (!empty($rules)) { $wechatData = json_decode($rules['wechatData'], true); if (!in_array($value['id'], $wechatData)) { $wechatData[] = $value['id']; $kefuData = [$value['deviceAccountId']]; $this->updateRule(['id' => $rules['id'],'wechatData' => $wechatData,'kefuData' => $kefuData],true); } }else{ $wechatData =[$value['id']]; $kefuData = [$value['deviceAccountId']]; $this->createRule(['wechatData' => $wechatData,'kefuData' => $kefuData,'departmentId' => $value['departmentId']],true); } } $result = ['code' => 200, 'msg' => '自动分配规则成功', 'data' => []]; return $isInner ? json_encode($result) : successJson([], '自动分配规则成功'); } catch (\Exception $e) { $error = '自动分配规则失败: ' . $e->getMessage(); $result = ['code' => 500, 'msg' => $error]; return $isInner ? json_encode($result) : errorJson($error); } } /************************************ * 辅助方法 ************************************/ /** * 保存分配规则数据到数据库 * @param array $item 分配规则数据 */ private function saveAllotRule($item) { $data = [ 'id' => isset($item['id']) ? $item['id'] : '', 'tenantId' => isset($item['tenantId']) ? $item['tenantId'] : 0, 'allotType' => isset($item['allotType']) ? $item['allotType'] : 0, 'allotOnline' => isset($item['allotOnline']) ? $item['allotOnline'] : false, 'kefuRange' => isset($item['kefuRange']) ? $item['kefuRange'] : 0, 'wechatRange' => isset($item['wechatRange']) ? $item['wechatRange'] : 0, 'kefuData' => isset($item['kefuData']) ? json_encode($item['kefuData']) : json_encode([]), 'wechatData' => isset($item['wechatData']) ? json_encode($item['wechatData']) : json_encode([]), 'labels' => isset($item['labels']) ? json_encode($item['labels']) : json_encode([]), 'priorityStrategy' => isset($item['priorityStrategy']) ? json_encode($item['priorityStrategy']) : json_encode([]), 'sortIndex' => isset($item['sortIndex']) ? $item['sortIndex'] : 0, 'creatorAccountId' => isset($item['creatorAccountId']) ? $item['creatorAccountId'] : 0, 'createTime' => isset($item['createTime']) ? (strtotime($item['createTime']) ?: 0) : 0, 'ruleName' => isset($item['ruleName']) ? $item['ruleName'] : '', 'isDel' => 0, ]; // 使用ID作为唯一性判断 $rule = AllotRuleModel::where('id', $item['id'])->find(); if ($rule) { $rule->save($data); } else { AllotRuleModel::create($data); } } }