392 lines
15 KiB
PHP
392 lines
15 KiB
PHP
<?php
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namespace app\store\controller;
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use app\store\model\WechatFriendModel;
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use app\store\model\WechatMessageModel;
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use think\facade\Db;
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/**
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* 数据统计控制器
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*/
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class StatisticsController extends BaseController
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{
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/**
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* 获取数据概览
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*/
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public function getOverview()
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{
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try {
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$companyId = $this->userInfo['companyId'];
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$wechatAccountId = $this->device['wechatAccountId'];
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// 获取时间范围
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$timeRange = $this->getTimeRange();
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$startTime = $timeRange['start_time'];
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$endTime = $timeRange['end_time'];
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$lastStartTime = $timeRange['last_start_time'];
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$lastEndTime = $timeRange['last_end_time'];
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// 1. 总客户数
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$totalCustomers = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereTime('createTime', '>=', $startTime)
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->whereTime('createTime', '<', $endTime)
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->count();
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// 上期总客户数
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$lastTotalCustomers = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereTime('createTime', '>=', $lastStartTime)
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->whereTime('createTime', '<', $lastEndTime)
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->count();
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// 2. 新增客户数
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$newCustomers = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereTime('createTime', '>=', $startTime)
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->whereTime('createTime', '<', $endTime)
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->count();
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// 上期新增客户数
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$lastNewCustomers = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereTime('createTime', '>=', $lastStartTime)
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->whereTime('createTime', '<', $lastEndTime)
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->count();
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//3. 互动次数
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$interactionCount = WechatMessageModel::where(['wechatAccountId'=> $wechatAccountId])
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->where('createTime', '>=', strtotime($startTime))
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->where('createTime', '<', strtotime($endTime))
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->count();
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// 上期互动次数
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$lastInteractionCount = WechatMessageModel::where(['wechatAccountId'=> $wechatAccountId])
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->where('createTime', '>=', strtotime($lastStartTime))
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->where('createTime', '<', strtotime($lastEndTime))
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->count();
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// 计算环比增长率
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$customerGrowth = $this->calculateGrowth($totalCustomers, $lastTotalCustomers);
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$newCustomerGrowth = $this->calculateGrowth($newCustomers, $lastNewCustomers);
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$interactionGrowth = $this->calculateGrowth($interactionCount, $lastInteractionCount);
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$data = [
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'total_customers' => [
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'value' => $totalCustomers,
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'growth' => $customerGrowth
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],
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'new_customers' => [
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'value' => $newCustomers,
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'growth' => $newCustomerGrowth
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],
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'interaction_count' => [
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'value' => $interactionCount,
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'growth' => $interactionGrowth
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]
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];
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return successJson($data);
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} catch (\Exception $e) {
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return errorJson('获取数据概览失败：' . $e->getMessage());
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}
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}
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/**
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* 获取客户分析数据
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*/
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public function getCustomerAnalysis()
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{
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try {
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$companyId = $this->userInfo['companyId'];
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$wechatAccountId = $this->device['wechatAccountId'];
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// 获取时间范围
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$timeRange = $this->getTimeRange();
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$startTime = $timeRange['start_time'];
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$endTime = $timeRange['end_time'];
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// 1. 客户增长趋势数据
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$totalCustomers = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereTime('createTime', '<', $endTime)
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->count();
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$newCustomers = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereTime('createTime', '>=', $startTime)
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->whereTime('createTime', '<', $endTime)
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->count();
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// 计算流失客户数（假设超过30天未互动的客户为流失客户）
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$lostCustomers = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId,'isDeleted'=> 1])
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->whereTime('deleteTime', '<', date('Y-m-d', strtotime('-30 days')))
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->count();
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// 2. 客户来源分布数据
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// 朋友推荐
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$friendRecommend = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereIn('addFrom', [17, 1000017])
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->count();
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// 微信搜索
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$wechatSearch = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereIn('addFrom', [3, 15, 1000003, 1000015])
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->count();
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// 微信群
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$wechatGroup = WechatFriendModel::where(['wechatAccountId'=> $wechatAccountId])
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->whereIn('addFrom', [14, 1000014])
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->count();
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// 其他渠道（总数减去已知渠道）
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$otherSource = $totalCustomers - $friendRecommend - $wechatSearch - $wechatGroup;
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$otherSource = max(0, $otherSource); // 确保不会出现负数
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// 计算百分比
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$calculatePercentage = function($value) use ($totalCustomers) {
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if ($totalCustomers <= 0) return 0;
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return round(($value / $totalCustomers) * 100, 2);
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};
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$sourceDistribution = [
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[
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'name' => '朋友推荐',
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'value' => $calculatePercentage($friendRecommend) . '%',
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'count' => $friendRecommend
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],
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[
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'name' => '微信搜索',
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'value' => $calculatePercentage($wechatSearch) . '%',
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'count' => $wechatSearch
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],
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[
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'name' => '微信群',
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'value' => $calculatePercentage($wechatGroup) . '%',
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'count' => $wechatGroup
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],
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[
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'name' => '其他渠道',
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'value' => $calculatePercentage($otherSource) . '%',
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'count' => $otherSource
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]
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];
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$data = [
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'trend' => [
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'total' => $totalCustomers,
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'new' => $newCustomers,
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'lost' => $lostCustomers
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],
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'source_distribution' => $sourceDistribution
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];
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return successJson($data);
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} catch (\Exception $e) {
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return errorJson('获取客户分析数据失败：' . $e->getMessage());
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}
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}
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/**
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* 获取互动分析数据
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*/
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public function getInteractionAnalysis()
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{
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try {
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$companyId = $this->userInfo['companyId'];
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$wechatAccountId = $this->device['wechatAccountId'];
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// 获取时间范围
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$timeRange = $this->getTimeRange();
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$startTime = $timeRange['start_time'];
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$endTime = $timeRange['end_time'];
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// 转换为时间戳
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$startTimestamp = strtotime($startTime);
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$endTimestamp = strtotime($endTime);
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// 1. 互动频率分析
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// 高频互动用户数（每天3次以上）
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$highFrequencyUsers = WechatMessageModel::where(['wechatAccountId' => $wechatAccountId])
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->where('createTime', '>=', $startTimestamp)
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->where('createTime', '<', $endTimestamp)
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->field('wechatFriendId, COUNT(*) as count')
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->group('wechatFriendId')
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->having('count > 3')
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->count();
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// 中频互动用户数（每天1-3次）
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$midFrequencyUsers = WechatMessageModel::where(['wechatAccountId' => $wechatAccountId])
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->where('createTime', '>=', $startTimestamp)
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->where('createTime', '<', $endTimestamp)
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->field('wechatFriendId, COUNT(*) as count')
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->group('wechatFriendId')
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->having('count >= 1 AND count <= 3')
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->count();
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// 低频互动用户数（仅有1次）
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$lowFrequencyUsers = WechatMessageModel::where(['wechatAccountId' => $wechatAccountId])
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->where('createTime', '>=', $startTimestamp)
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->where('createTime', '<', $endTimestamp)
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->field('wechatFriendId, COUNT(*) as count')
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->group('wechatFriendId')
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->having('count = 1')
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->count();
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// 2. 互动内容分析
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// 文字消息数量
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$textMessages = WechatMessageModel::where([
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'wechatAccountId' => $wechatAccountId,
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'msgType' => 1
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])
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->where('createTime', '>=', $startTimestamp)
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->where('createTime', '<', $endTimestamp)
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->count();
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// 图片互动数量
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$imgInteractions = WechatMessageModel::where([
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'wechatAccountId' => $wechatAccountId,
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'msgType' => 3
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])
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->where('createTime', '>=', $startTimestamp)
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->where('createTime', '<', $endTimestamp)
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->count();
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// 群聊互动数量
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$groupInteractions = WechatMessageModel::where([
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'wechatAccountId' => $wechatAccountId,
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'type' => 2
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])
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->where('createTime', '>=', $startTimestamp)
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->where('createTime', '<', $endTimestamp)
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->count();
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// 产品咨询数量 (通过消息内容模糊查询)
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$productInquiries = WechatMessageModel::where([
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'wechatAccountId' => $wechatAccountId
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])
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->where('createTime', '>=', $startTimestamp)
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->where('createTime', '<', $endTimestamp)
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->where('content', 'like', '%产品%')
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->whereOr('content', 'like', '%价格%')
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->whereOr('content', 'like', '%购买%')
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->whereOr('content', 'like', '%优惠%')
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->count();
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// 构建返回数据
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$data = [
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'frequency_analysis' => [
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'high_frequency' => $highFrequencyUsers,
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'mid_frequency' => $midFrequencyUsers,
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'low_frequency' => $lowFrequencyUsers,
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'chart_data' => [
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['name' => '高频互动', 'value' => $highFrequencyUsers],
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['name' => '中频互动', 'value' => $midFrequencyUsers],
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['name' => '低频互动', 'value' => $lowFrequencyUsers]
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]
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],
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'content_analysis' => [
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'text_messages' => $textMessages,
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'img_interactions' => $imgInteractions,
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'group_interactions' => $groupInteractions,
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'product_inquiries' => $productInquiries,
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'chart_data' => [
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['name' => '文字互动', 'value' => $textMessages],
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['name' => '图片互动', 'value' => $imgInteractions],
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['name' => '群聊互动', 'value' => $groupInteractions],
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['name' => '产品咨询', 'value' => $productInquiries]
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]
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]
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];
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return successJson($data);
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} catch (\Exception $e) {
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return errorJson('获取互动分析数据失败：' . $e->getMessage());
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}
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}
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/**
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* 获取时间范围
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*/
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private function getTimeRange()
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{
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// 可选：today, yesterday, this_week, last_week, this_month, this_quarter, this_year
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$timeType = input('time_type', 'this_week');
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switch ($timeType) {
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case 'today': // 今日
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$startTime = date('Y-m-d');
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$endTime = date('Y-m-d', strtotime('+1 day'));
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$lastStartTime = date('Y-m-d', strtotime('-1 day')); // 昨日
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$lastEndTime = $startTime;
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break;
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case 'yesterday': // 昨日
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$startTime = date('Y-m-d', strtotime('-1 day'));
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$endTime = date('Y-m-d');
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$lastStartTime = date('Y-m-d', strtotime('-2 day')); // 前日
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$lastEndTime = $startTime;
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break;
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case 'this_week': // 本周
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$startTime = date('Y-m-d', strtotime('monday this week'));
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$endTime = date('Y-m-d', strtotime('monday next week'));
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$lastStartTime = date('Y-m-d', strtotime('monday last week')); // 上周一
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$lastEndTime = $startTime;
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break;
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case 'last_week': // 上周
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$startTime = date('Y-m-d', strtotime('monday last week'));
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$endTime = date('Y-m-d', strtotime('monday this week'));
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$lastStartTime = date('Y-m-d', strtotime('monday last week', strtotime('last week'))); // 上上周一
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$lastEndTime = $startTime;
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break;
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case 'this_month': // 本月
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$startTime = date('Y-m-01');
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$endTime = date('Y-m-d', strtotime(date('Y-m-01') . ' +1 month'));
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$lastStartTime = date('Y-m-01', strtotime('-1 month')); // 上月初
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$lastEndTime = $startTime;
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break;
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case 'this_quarter': // 本季度
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$month = date('n');
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$quarter = ceil($month / 3);
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$startMonth = ($quarter - 1) * 3 + 1;
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$startTime = date('Y-') . str_pad($startMonth, 2, '0', STR_PAD_LEFT) . '-01';
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$endTime = date('Y-m-d', strtotime($startTime . ' +3 month'));
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// 上季度
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$lastStartTime = date('Y-m-d', strtotime($startTime . ' -3 month'));
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$lastEndTime = $startTime;
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break;
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case 'this_year': // 本年度
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$startTime = date('Y-01-01');
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$endTime = (date('Y') + 1) . '-01-01';
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$lastStartTime = (date('Y') - 1) . '-01-01'; // 去年初
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$lastEndTime = $startTime;
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break;
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default:
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$startTime = date('Y-m-d', strtotime('monday this week'));
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$endTime = date('Y-m-d', strtotime('monday next week'));
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$lastStartTime = date('Y-m-d', strtotime('monday last week'));
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$lastEndTime = $startTime;
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}
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return [
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'start_time' => $startTime,
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'end_time' => $endTime,
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'last_start_time' => $lastStartTime,
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'last_end_time' => $lastEndTime
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];
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}
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/**
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* 计算环比增长率
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*/
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private function calculateGrowth($current, $last)
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{
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if ($last == 0) {
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return $current > 0 ? 100 : 0;
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}
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return round((($current - $last) / $last) * 100, 1);
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}
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}
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