270 lines
10 KiB
PHP
270 lines
10 KiB
PHP
<?php
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namespace app\job;
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use think\queue\Job;
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use think\facade\Log;
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use think\Queue;
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use think\facade\Config;
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use think\facade\Cache;
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use app\cunkebao\model\Workbench;
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use app\cunkebao\model\WorkbenchTrafficConfig;
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use think\Db;
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use app\api\controller\AutomaticAssign;
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class WorkbenchTrafficDistributeJob
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{
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const MAX_RETRY_ATTEMPTS = 3;
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public function fire(Job $job, $data)
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{
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$jobId = $data['jobId'] ?? '';
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$queueLockKey = $data['queueLockKey'] ?? '';
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try {
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$this->logJobStart($jobId, $queueLockKey);
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$workbenches = $this->getActiveWorkbenches();
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if (empty($workbenches)) {
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$this->handleEmptyWorkbenches($job, $queueLockKey);
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return true;
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}
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$this->processWorkbenches($workbenches);
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$this->handleJobSuccess($job, $queueLockKey);
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return true;
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} catch (\Exception $e) {
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return $this->handleJobError($e, $job, $queueLockKey);
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}
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}
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protected function getActiveWorkbenches()
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{
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return Workbench::where([
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['status', '=', 1],
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['isDel', '=', 0],
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['type', '=', 5]
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])->order('id DESC')->select();
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}
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protected function processWorkbenches($workbenches)
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{
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foreach ($workbenches as $workbench) {
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try {
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$this->processSingleWorkbench($workbench);
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} catch (\Exception $e) {
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Log::error("处理流量分发工作台 {$workbench->id} 失败: " . $e->getMessage());
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}
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}
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}
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protected function processSingleWorkbench($workbench)
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{
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$page = 1;
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$pageSize = 20;
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$config = WorkbenchTrafficConfig::where('workbenchId', $workbench->id)->find();
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if (!$config) {
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Log::error("流量分发工作台 {$workbench->id} 配置获取失败");
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return;
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}
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// 验证是否在流量分发时间范围内
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if (!$this->isTimeRange($config) && $config['timeType'] == 2) {
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return;
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}
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// 获取当天未超额的可用账号
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if(empty($config['account'])){
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Log::error("流量分发工作台 {$workbench->id} 未配置分发的客服");
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return;
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}
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$accountIds = json_decode($config['account'],true);
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$todayStart = strtotime(date('Y-m-d 00:00:00'));
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$todayEnd = strtotime(date('Y-m-d 23:59:59'));
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$accounts = Db::table('s2_company_account')
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->alias('a')
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->where(['a.departmentId' => $workbench->companyId, 'a.status' => 0])
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->whereIn('a.id',$accountIds)
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->whereNotLike('a.userName', '%_offline%')
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->whereNotLike('a.userName', '%_delete%')
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->leftJoin('workbench_traffic_config_item wti', "wti.wechatAccountId = a.id AND wti.workbenchId = {$workbench->id} AND wti.createTime BETWEEN {$todayStart} AND {$todayEnd}")
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->field('a.id,a.userName,a.realName,a.nickname,COUNT(wti.id) as todayCount')
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->group('a.id')
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->having('todayCount <= ' . $config['maxPerDay'])
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->select();
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$accountNum = count($accounts);
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if ($accountNum < 1) {
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Log::info("流量分发工作台 {$workbench->id} 可分配账号少于1个");
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return;
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}
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$automaticAssign = new AutomaticAssign();
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do {
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$friends = $this->getFriendsByLabels($workbench, $config, $page, $pageSize);
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if (empty($friends) || count($friends) == 0) {
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Log::info("流量分发工作台 {$workbench->id} 没有可分配的好友");
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break;
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}
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$i = 0;
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$accountNum = count($accounts);
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foreach ($friends as $friend) {
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if ($accountNum == 0) {
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Log::info("流量分发工作台 {$workbench->id} 所有账号今日分配已满");
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break 2;
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}
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if ($i >= $accountNum) {
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$i = 0;
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}
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$account = $accounts[$i];
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// 如果该账号今天分配的记录数加上本次分配的记录数超过最大限制
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if (($account['todayCount'] + $pageSize) >= $config['maxPerDay']) {
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// 查询该客服账号当天分配记录数
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$todayCount = Db::name('workbench_traffic_config_item')
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->where('workbenchId', $workbench->id)
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->where('wechatAccountId', $account['id'])
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->whereBetween('createTime', [$todayStart, $todayEnd])
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->count();
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if ($todayCount >= $config['maxPerDay']) {
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unset($accounts[$i]);
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$accounts = array_values($accounts);
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$accountNum = count($accounts);
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$i++;
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continue;
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}
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}
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// 执行切换好友命令
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$res = $automaticAssign->allotWechatFriend([
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'wechatFriendId' => $friend['id'],
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'toAccountId' => $account['id']
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], true);
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$res = json_decode($res,true);
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if ($res['code'] == 200){
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Db::table('s2_wechat_friend')
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->where('id',$friend['id'])
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->update([
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'accountId' => $account['id'],
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'accountUserName' => $account['userName'],
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'accountRealName' => $account['realName'],
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'accountNickname' => $account['nickname'],
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]);
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// 写入分配记录表
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Db::name('workbench_traffic_config_item')->insert([
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'workbenchId' => $workbench->id,
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'deviceId' => $friend['deviceId'],
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'wechatFriendId' => $friend['id'],
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'wechatAccountId' => $account['id'],
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'createTime' => time(),
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'exp' => $config['exp'],
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'expTime' => time() + 86400 * $config['exp'],
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]);
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Log::info("流量分发工作台 {$workbench->id} 好友[{$friend['id']}]分配给客服[{$account['id']}] 成功");
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}
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$i++;
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}
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break;
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$page++;
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} while (true);
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Log::info("流量分发工作台 {$workbench->id} 执行分发逻辑完成");
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}
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/**
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* 检查是否在流量分发时间范围内
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* @param WorkbenchAutoLike $config
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* @return bool
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*/
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protected function isTimeRange($config)
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{
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$currentTime = date('H:i');
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if ($currentTime < $config['startTime'] || $currentTime > $config['endTime']) {
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Log::info("当前时间 {$currentTime} 不在流量分发时间范围内 ({$config['startTime']} - {$config['endTime']})");
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return false;
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}
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return true;
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}
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/**
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* 一次性查出所有包含指定标签数组的好友（支持分页）
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* @param object $workbench 工作台对象
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* @param object $config 配置对象
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* @param int $page 页码
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* @param int $pageSize 每页数量
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* @return array
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*/
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protected function getFriendsByLabels($workbench, $config, $page = 1, $pageSize = 20)
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{
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$labels = [];
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if (!empty($config['pools'])) {
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$labels = is_array($config['pools']) ? $config['pools'] : json_decode($config['pools'], true);
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}
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$devices = [];
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if (!empty($config['devices'])) {
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$devices = is_array($config['devices']) ? $config['devices'] : json_decode($config['devices'], true);
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}
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if (empty($devices)) {
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return [];
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}
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$query = Db::table('s2_wechat_friend')->alias('wf')
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->join(['s2_company_account' => 'sa'], 'sa.id = wf.accountId', 'left')
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->join(['s2_wechat_account' => 'wa'], 'wa.id = wf.wechatAccountId', 'left')
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->join('workbench_traffic_config_item wtci', 'wtci.isRecycle = 0 and wtci.wechatFriendId = wf.id AND wtci.workbenchId = ' . $config['workbenchId'], 'left')
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->where([
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['wf.isDeleted', '=', 0],
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['wf.isPassed', '=', 1],
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//['sa.departmentId', '=', $workbench->companyId],
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['wtci.id', 'null', null]
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])
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->whereIn('wa.currentDeviceId', $devices)
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->field('wf.id,wf.wechatAccountId,wf.wechatId,wf.labels,sa.userName,wa.currentDeviceId as deviceId');
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if(!empty($labels)){
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$query->where(function ($q) use ($labels) {
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foreach ($labels as $label) {
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$q->whereOrRaw("JSON_CONTAINS(wf.labels, '\"{$label}\"')");
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}
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});
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}
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$list = $query->page($page, $pageSize)->order('wf.id DESC')->select();
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return $list;
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}
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protected function logJobStart($jobId, $queueLockKey)
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{
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Log::info('开始处理流量分发任务: ' . json_encode([
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'jobId' => $jobId,
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'queueLockKey' => $queueLockKey
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]));
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}
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protected function handleJobSuccess($job, $queueLockKey)
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{
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$job->delete();
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Cache::rm($queueLockKey);
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Log::info('流量分发任务执行成功');
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}
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protected function handleJobError(\Exception $e, $job, $queueLockKey)
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{
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Log::error('流量分发任务异常：' . $e->getMessage());
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if (!empty($queueLockKey)) {
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Cache::rm($queueLockKey);
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Log::info("由于异常释放队列锁: {$queueLockKey}");
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}
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if ($job->attempts() > self::MAX_RETRY_ATTEMPTS) {
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$job->delete();
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} else {
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$job->release(Config::get('queue.failed_delay', 10));
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}
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return false;
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}
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protected function handleEmptyWorkbenches(Job $job, $queueLockKey)
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{
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Log::info('没有需要处理的流量分发任务');
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$job->delete();
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Cache::rm($queueLockKey);
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}
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}
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